An Urmston care home was told to improve in a number of areas after an inspection.

An inspector from the Care Quality Commission (CQC) appeared at Haylands Residential Home on August 24 in response to concerns raised with the watchdog.

During the inspection of the care home on Crofts Bank Road, which accommodates up to 24 residents, a number of issues were identified.

The inspector said these included two accidents at Haylands Residential Home which were unrecorded, and two occasions when someone was not administered medication.

Although there was no suggestion of actual harm to the residents as a result of the issues, a report published earlier in the month said there was still a risk of potential harm.

Haylands Residential Home lost its overall rating of 'good' and it received an overall rating of 'requires improvement'. It was told to improve in a number of areas.

The report reads: "Medication was not always managed safely or recorded correctly. We found examples where medication administration records had been completed incorrectly and one person had not received their medication.

"Care plans were not always updated in line with changing risk for people. Accidents and incidents were not always recorded and therefore not reviewed to identify trends."

In spite of the issues, the inspector also said that the care home seemed 'a happy place' and that their impression of the staff was 'positive'.

A spokesperson for JEM Care Ltd, which owns Haylands Residential Home, said the areas in which it was told to improve were all addressed at the time of the inspection.

They told The Messenger: "Haylands has been providing residential care in the community since 1960 and it currently caters for a variety of complex needs for its male-only residents from many areas of the country.

"It has an excellent reputation with Trafford Council and within the community.

"Any issues raised by CQC were promptly rectified at the time of the inspection and there are no outstanding matters of concern with either CQC or the council.

"The staff are experienced and trained to continue to deliver person-centred care to residents with varied and demanding needs."


This article was written by Jack Tooth. Jack is the reporter for The Messenger and covers anything and everything from within the Metropolitan Borough of Trafford.

To contact him, email jack.tooth@newsquest.co.uk or follow @JTRTooth on Twitter.